Customer Bill Of Rights

Here at Mike Shaw Toyota, we aren't in the car business...  

We're in the people business.

We don't want "just another customer".  Our mission is to develop a life-long relationship built upon transparency and trust so that when the time comes to purchase your next vehicle, or you're in need of a vehicle repair done right the first time, you'll know that you can count on the automotive professionals here at Mike Shaw Toyota.

To that end, we believe that every one of our customers has a certain "Bill of Rights", and that providing our clients with truly exceptional customer service is, always has been, and always will be our number one priority.

Courteous & Professional Treatment

We pledge to treat you with respect, and to value your time.  We will do everything possible to make it easy for you to do business with us.  We realize that our loyal customers are our most valuable asset, and we will treat you as such. 

Honesty & Fairness

We pledge to deliver clear and accurate information to you 100% of the time.  We will answer any questions you may have to the best of our ability without evasiveness or deception.

Value For Your Money

We pledge to always price our products and services competitively.  We promise that the value of our products and services will be equal to or exceed the price that you pay.  You have the right to decide what products and services you want to purchase, and you will not be pressured into making a decision.

Freedom From Excessive Haggling

We pledge to work with you in a direct and upfront manner to arrive at a mutually agreeable price as quickly as possible.  We will not ask for artificially high prices just to be in a better position to negotiate with you.

Full Disclosure

We pledge to answer your questions, and to offer clear and concise information about your purchase and financial arrangements.  You will always receive copies of the documents that you sign. 

Speak Directly With Management

We pledge to always have a manager available to address any questions or concerns that may arise before, during, or after the sale.  We want to keep the lines of communication open at all times with our customers.  If a concern does arise, you can be certain that we will do our best to reach a timely and satisfactory outcome.

World-Class Customer Service

We pledge to deliver quality in everything that we do.  Our loyal customers have helped make us one of the largest Toyota dealerships in Texas, and our lifeblood is repeat and referral business. We want to convert customers into our biggest fans.  We strive to sustain the highest levels of customer satisfaction available anywhere in the automotive industry.

We strive to provide a truly exceptional customer experience to each and every one of our clients, every time. If you feel as though we haven't lived up to these standards, please reach out to Martin Philbrook, our eCommerce Director, and we'll do everything we can to make it right.